It looks like responding by email is not working on your site.

Here was my original reply:

Hello,
This is strange because it is not happening in your test environment.

Is it possible that I can get a refund for this plugin? It does not meet my needs.

Thank you,
–Scott

Hi Everyone,
As an update, it turns out that I needed to increase my php memory allocation with my web host.

This is usually done by modifying the php5.ini file and restarting your web service.

Hope this helps.

–Scott