Thanks Nayem, this link should work, it’s a screenshot of what the shared URL’s appear as. XXXX https://goo.gl/photos/H6X9UXCw9o6jPqQJA

Any news on this issue?

Thanks,

Carla

Hi any news on this please?

Thanks,

Carla

Thank you for all of you help.

Carla
X

i have fixed mine, also, so you can ignore my request! Thank you so much.

Carla

Thanks Nayem,

I have sent you the form with the details of my site http://www.totallytemplates.co.uk (please note: the ftp is a CPanel, you must select the right web address as I manage several, there are 2 called totally templates, you need to work on the .co.uk extension).

Thank you for you work.

Carla

My sellers are starting to sell elsewhere because our site won’t let them put new products on, this has brought my site to a stop, I really hope the fix is almost ready.

Any ideas on a time frame for this please?

One of the real examples:

Customer bought 2 products, each £6.50, total = £13.00.

Coupon discount 50% so the customer paid £6.50.

We then received £1.95 in commission (15% of £13), we should have only have received £0.98 (15% of £6.50).

Seller received £4.55 but SHOULD have received £5.52.

If the coupon offers a 50% discount so the product becomes £5 we should only receive £0.75 and NOT £1.50 which is what we are receiving.

Without the coupon on a £10 product with a 50% coupon discount and 15% commission we receive £1.50 (which is correct).

With the coupon we also receive £1.50 (it doesn’t matter what % the coupon discount is because the commission is taken from the original price).

I can show example but cannot work out how to add a screen shot?
Carla

Yes, that’s what we assumed but instead the commission comes from the original £10 (we only realised after about 10 sales and the same thing happened on each one), so it takes £1.50, which is why we have had to take the coupons down.

Carla.

Towhid, that is how it should work but it doesn’t work that way, unfortunately.

Product original price = £10
apply coupon = 50%
commission = 15%
Total = £5

Commission taken = £1.50 (15% of original £10)
Seller receives = £3.50

So instead of the advertised 15% we are taking 30% in this scenario, which is why we had to disable the coupons as we were taking more commission than advertised.

Carla

We have had to disable the coupons because their functionality looks unprofessional and makes customers think we are taking too much money for them. I don’t know any other site that takes commission from the original price, it should take it from the price the item is sold at, including when a coupon is used, so I would love an explanation of their functionality too.

Carla