Sales Reporting Inaccuracy
towhid
9 years, 2 months ago| Author | Posts |
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September 8, 2015 at 3:04 am 70859 | |
| towhid | I'm showing sales reporting inaccuracies. Correct Reporting should show 2 orders for $100. The dashboard is showing different numbers from reports, also line graph is not working
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September 8, 2015 at 2:24 pm 70921 | |
towhid
| Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Thank you 🙂 |
September 8, 2015 at 3:56 pm 70942 | |
James
| Form has been sent, I updated and received a partial fix On the reports page it says $40 of coupons used, but only $20 of coupons have been used. |
September 9, 2015 at 5:00 am 71047 | |
kenneth
| Same problem here, please release new update with this fix. Thank you. |
September 10, 2015 at 4:10 pm 71282 | |
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towhid
| Hello, I have reproduced this issue but did not get any problem. Can you please switch to Dokan theme and see what happen. Please let me know the result when done. Thanks |
September 10, 2015 at 4:54 pm 71295 | |
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James
| This reply has been marked as private. |
September 11, 2015 at 5:29 pm 71424 | |
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James
| I cannot change the theme, please review the user account above and advise how to proceed. |
September 11, 2015 at 8:02 pm 71445 | |
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kenneth
| the line graph seems to show the sale for the current month only. |
September 12, 2015 at 5:34 pm 71532 | |
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towhid
| Hello James, The login details you have provided to me only for seller account but not for admin. To switch theme please, login to the backend. Now, navigate to Appearance->Themes->Select Dokan theme. If you do not have the Dokan theme then you must upload in the themes section. To upload dokan the theme, you have to click “Add New” button. Then upload the dokan theme from the folder(where you have kept the theme). Thanks |
September 13, 2015 at 1:08 am 71566 | |
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James
| I do not think you are understanding the problem. Changing the theme only messes up my website, it does not resolve the problem. Changing the theme did infact mess up the website and did not resolve the problem. The problem is that Dokan is showing Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3) There are only 2 completed orders. And 2 cancelled orders. Dokan is reporting 6 order transactions when there are only 4. I have fixed the other errors, but this still remains. Again Switching to the DOkan theme DID NOT fix the problem, it still persist. |
September 13, 2015 at 12:22 pm 71606 | |
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towhid
| Hello James, I have already forwarded this issue to our developer. Please allow me some time. Hope I will come back to you witha a right solution. Thanks |
September 14, 2015 at 5:56 am 71680 | |
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James
| Thank you, very much appreciated. |
September 15, 2015 at 5:15 pm 71896 | |
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towhid
| Hello James, We have fixed the issue and released the update in Dokan 2.4.5. Please update the latest version and let me know the result. Thanks |
September 15, 2015 at 6:28 pm 71915 | |
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James
| Updated, but it is still not working. On the Orders Tab it is still showing All (6) Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3) Refunded (0) However it should show All (4) Completed (2) Processing (0) On-hold (0) Pending (0) Cancelled (2) Refunded (0) There appears to be two ghost orders. Also, on the reports page it says 3 But it should read 2 There are ghost items that don not exist affecting the count. |
September 16, 2015 at 5:30 pm 72063 | |
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James
| I’m not sure what was fixed if it still doesn’t work. |
September 17, 2015 at 5:05 pm 72256 | |
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towhid
| Hello James, I have already forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution. Thanks |
