$post_counts->total doesn't update when admin deletes products

Hello Gregório,

Can you please tell me actually what are you looking for?. I am not clear about it. Please describe me in more details. I am here to hear from you.

Thank you 🙂

i’m creating intro tutorial messages for new sellers.

if (empty($postcode)) {
echo message 1
}
elseif (empty($post_counts->total)){
echo message 2
}
elseif (empty($post_counts->publish)){
echo message 3
}

but i ran into an error. so i printed the values above and found out what i said in the first post.

got it?

Hello Gregório,

I am testing your issue. Please allow me some time. I will be back to you with the right solution.

Thank you 🙂

Hello Gregório,

I have checked this and also discussed with our developer. Admin should not delete a product as the seller has bought subscription packs. If the admin needs to a product to be removed he can ask the seller to take it down.

That was the logic behind the system.

Thank you for understanding 🙂

i don’t use subscription packs. It doesn’t suit my site.

i understand what you are saying, but admin should be able to delete products, for example, one that violates the sites policy. Or any other reason.

This is clearly a bug, otherwise, why $post_counts->publish, $post_counts->draft, $post_counts->pending updates just fine?

Hello Gregório,

I have forwarded this topic to our developer team. Hope they will find the solution for you. Please keep patience and i will be back to you very soon with the feedback of our developer team.

Thank you 🙂

ok. thanks.

Hello Gregório,

If you do not mind can you please tell me specifically that where this is happening?. If you can then please provide a screenshot where this happened. I think screenshot will help us to find the solution.

Thank you for understanding 🙂

i did this inside dashboard-nav:

$post_counts    = dokan_count_posts( 'product', $user_id );

print '/ $post_counts->total';echo $post_counts->total ;
print '/ $post_counts->publish:';echo $post_counts->publish ;
print '/ $post_counts->draft:';echo $post_counts->draft ;
print '/ $post_counts->pending:';echo $post_counts->pending ;

this shows the above values for me.

Now, do this:

create a product with seller account. $post_counts->total and $post_counts->pending will updates to +1 (if it was 0, now its 1). Then, go to admin settings on backend. Lets say admin does not approve this product and deletes it. Then, $post_counts->total and $post_counts->pending should updates to -1.

But that is not what is happening. $post_counts->pending updates to -1. $post_counts->total stays at previous value.

therefore, now i have sellers with 0 products and $post_counts->total value is 5.

got it now?

thanks for the support!

Hello Gregório,

I have discussed about this issue with our developer team. Hope they will fixed it in our next update.

Thank you for having patience. 🙂