'My Account' not working

Hello Richard,

Please check the following:
1. You have a page named “My Account”
2. The Slug is “my-account”
3. The page is set in WooCommerce->setting->Accounts->Account Pages
4. Your permalink structure is set to “post-name”

Please check and let me know. Thank you 🙂

Hi Nayem,

Thank you for getting back to me promptly. I have checked all of these settings and they are all correct, however the problem still persists.

I tested changing the WooCommerce page setting to a different page and regardless of what I change it to, it does not link to the correct page. I suspect the problem lies within the WooCommerce plugin.

WooCommerce is giving me this message:

### Environment ###

Home URL: http://printerpop.com
Site URL: http://printerpop.com
WC Version: 2.2.6
WC Database Version: 2.2.6
WP Version: 4.0
WP Multisite Enabled: No
Web Server Info: Apache
PHP Version: 5.4.28
MySQL Version: 5.5.37
WP Active Plugins: 12
WP Memory Limit: 128 MB
WP Debug Mode: Yes
WP Language: en_US
WP Max Upload Size: 10 MB
PHP Post Max Size: 10 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
SUHOSIN Installed: No
WC Logging: Log directory (/home/printet1/public_html/wc-logs/) is writable.
Default Timezone: Default timezone is UTC
fsockopen/cURL: Your server has fsockopen and cURL enabled.
SOAP Client: Your server has the SOAP Client class enabled.
WP Remote Post: wp_remote_post() was successful – PayPal IPN is working.

### Locale ###

decimal_point: .
thousands_sep: N/A
mon_decimal_point: N/A
mon_thousands_sep: N/A

### Plugins ###

Installed Plugins: Add Meta Tags by George Notaras version 2.4.3
amr shortcode any widget by anmari version 2.3
AP Extended Mime Types by Josh Maxwell (Ardent Pixels) version 1.1
Form Maker Pro by http://web-dorado.com/ version 2.7.11
Google XML Sitemaps by Arne Brachhold version 4.0.7.1
Jetpack by WordPress.com by Automattic version 3.1.1
WPBakery Visual Composer by Michael M – WPBakery.com version 4.3.4
Go Daddy Quick Setup by GoDaddy.com
LLC version 1.06
Shareaholic | share buttons
analytics
related content by Shareaholic version 7.6.0.2
Thrive Visual Editor by Thrive Themes version 1.56
WooCommerce by WooThemes version 2.2.6
WP Google Fonts by Adrian Hanft
Aaron Brown version v3.1.1

### Settings ###

Force SSL: No

### WC Pages ###

Shop Base: #4 – /shop/
Cart: #5 – /cart/
Checkout: #6 – /checkout/
My Account: Page does not contain the shortcode: [woocommerce_my_account]

### WC Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Theme Name: Dokan Child
Theme Version: 1.0.6
Theme Author URL: http://wedevs.com
Is Child Theme: Yes
Parent Theme Name: Dokan – Create multi-vendor marketplace in minutes!
Parent Theme Version: 1.0.6
Parent Theme Author URL: http://tareq.weDevs.com
WooCommerce Support: Yes

### Templates ###

Template Overrides (WooCommerce):dokan/archive-product.php
dokan/woocommerce/global/form-login.php
dokan/woocommerce/loop/add-to-cart.php
dokan/woocommerce/myaccount/form-login.php
dokan/woocommerce/myaccount/my-orders.php version 2.1.0 is out of date. The core version is 2.2.0
dokan/woocommerce/order/order-details.php version 2.1.0 is out of date. The core version is 2.2.0
dokan/single-product.php

Could you help me solve this problem? I believe I have upgraded to the latest version of the Dokan theme so I’m not sure why its still detecting theme version 1.0.6

Hello Richard,

Please check the details you provided. I can see it is saying that “the shortcode woocommerce_my_account not found”. So if you have modified the page, please make sure that you have placed the shortcode correctly.

And to be sure about the theme issue, you can provide us your login details to check.

Thank you 🙂

Hello Richard,

I have sent you mail. Please check your inbox and reply.

Hi Sekander,

I’ve replied and have made all the necessary back ups. I would like you to please update my website when possible. Thanks a lot for all of your help so far. You’ve been very helpful!

Richard

Hello Richard,

I am working on your site. I will let you know here when I am done.

Thank you for having patience 🙂

I have upgraded your system to the leatest version of everything. Please check everything is working fine or not and let me know.